Privacy Policy

    Last updated: June 11, 2025

    Last Updated August 23, 2025

    This Privacy Policy describes how ReachFlow ("the Company", "We", "Us" or "Our") collects, uses and shares information about you when you use our services, including our website, applications, and other online products and services (collectively, the "Services"), or when you otherwise interact with us.

    About this Privacy Policy (APPI)

    We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This Privacy Policy applies to information we collect when you use our Services, or when you otherwise interact with us. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

    What this Policy Covers

    Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

    • What information we collect about you
    • How we use information we collect
    • How we share information we collect
    • How we store and secure information we collect
    • How to access and control your information
    • How we transfer information we collect internationally
    • Other important privacy information

    Information We Collect and Receive

    We collect several different types of information for various purposes to provide and improve our Service to you. We collect information in the following ways:

    Information You Provide to Us

    We collect information you provide directly to us. For example, we collect information when you create an account, make a purchase, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

    Information We Collect Automatically

    When you use our Services, we automatically collect certain information about your device and your use of the Services. This information may include your IP address, browser type, operating system, referring URLs, device information, pages viewed, links clicked, and the date and time of your visit. We may also collect information about your location if you permit us to do so. We may use cookies, web beacons, and other tracking technologies to collect this information.

    Information We Collect from Other Sources

    We may also obtain information about you from other sources and combine that with information we collect about you. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, mailing list providers, and publicly available sources. We may also receive information about you from social media platforms if you connect your account to those platforms or otherwise interact with us through social media.

    Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    How We Use Information

    We use the information we collect for various purposes including to:

    • Provide, maintain, and improve our Services
    • Process transactions and send you related information
    • Send you technical notices, updates, security alerts, and support and administrative messages
    • Respond to your comments, questions, and requests and provide customer service
    • Send you marketing communications about products, services, and events offered by us and our partners
    • Monitor and analyze trends, usage, and activities in connection with our Services
    • Detect, investigate, and prevent fraudulent transactions and other illegal activities
    • Comply with legal obligations
    • Personalize and improve the Services and provide content or features that match user profiles or interests

    How We Share Information

    We may share information about you as follows or as otherwise described in this Privacy Policy:

    • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
    • In response to a request for information if we believe disclosure is in accordance with any applicable law or legal process
    • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others
    • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
    • With your consent or at your direction

    We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. For example, we may publish aggregate statistics about the use of our Services.

    Data Retention

    We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

    Security

    We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

    GDPR Privacy

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ReachFlow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

    Legal Basis for Processing Personal Data (GDPR)

    If you are from the European Economic Area (EEA), ReachFlow's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. ReachFlow may process your Personal Data because:

    • We need to perform a contract with you
    • You have given us permission to do so
    • The processing is in our legitimate interests and it's not overridden by your rights
    • For payment processing purposes
    • To comply with the law

    Your Rights under the GDPR

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ReachFlow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. In certain circumstances, you have the following data protection rights:

    • The right to access, update or to delete the information we have on you
    • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete
    • The right to object. You have the right to object to our processing of your Personal Data
    • The right of restriction. You have the right to request that we restrict the processing of your personal information
    • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format
    • The right to withdraw consent. You also have the right to withdraw your consent at any time where ReachFlow relied on your consent to process your personal information

    Please note that we may ask you to verify your identity before responding to such requests. Please be aware that we may not be able to provide the Service without some necessary data.

    CCPA Privacy

    This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

    Categories of Personal Information Collected

    We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months:

    • Identifiers (real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name)
    • Personal information categories listed in the California Customer Records statute
    • Protected classification characteristics under California or federal law
    • Commercial information (records of personal property, products or services purchased)
    • Internet or other similar network activity
    • Geolocation data
    • Professional or employment-related information
    • Inferences drawn from other personal information

    Your Rights under the CCPA

    The CCPA provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights:

    • The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used
    • The right to access / the right to request. The CCPA permits you to request and obtain from us information regarding the disclosure of your Personal Data that has been collected in the past 12 months
    • The right to say no to the sale of Personal Data. You also have the right to ask us not to sell your personal information to third parties
    • The right to know about your Personal Data. You have the right to request and obtain from us information regarding the disclosure of your personal information
    • The right to delete Personal Data. You also have the right to request the deletion of your Personal Data that have been collected in the past 12 months
    • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of the Consumer's rights, including by denying goods or services, charging different prices or rates, providing a different level or quality of goods or services

    Exercising Your CCPA Data Protection Rights

    In order to exercise any of your rights under the CCPA, and if you are a California resident, you can email or call us or visit our "Do Not Sell My Personal Information" section or page. ReachFlow will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

    Disclosure of Personal Information for Business Purposes or Commercial Purposes

    We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

    • Category A: Identifiers
    • Category B: Personal information categories listed in the California Customer Records statute
    • Category F: Internet or other similar network activity

    Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

    Your California Privacy Rights (California's Shine the Light law)

    Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. If you'd like to request more information under the California Shine the Light law, and if you are a California resident, you can contact Us using the contact information provided below.

    California Online Privacy Protection Act (CalOPPA)

    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: Do Not Track. Our Service does not respond to Do Not Track signals. However, some third party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

    According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. You will be notified of any Privacy Policy changes on our Privacy Policy Page. You can change your personal information by logging in to your account.

    "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

    Our Service does not respond to Do Not Track signals. However, some third party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

    Children's Privacy

    Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

    Links to Other Websites

    Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Changes to this Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, you can contact us:

    • By visiting this page on our website
    • By sending us an email